At Credit Knowledge and MediaBlanket Ltd all of our customers are important to us and We believe that you have the right to a fair, prompt and polite service at all times.

If You are not happy with any part of Our service or product that we have introduced to You, You can choose to tell us by writing, emailing or calling us.

To help Us consider and resolve any issues or concerns that You may have please provide the following information: -

Your contact details including -

  • Your full name
  • The telephone number you used to register for your Credit Knowledge account
  • The email address you used to register for your Credit Knowledge account
  • Your full postal address, including Post Code
  • What is the nature of your complaint

If applicable, please also include names and dates of the people you have spoken to or had written contact with and a summary of what would you like us to do to make things right.


Please send details of your complaint to:, (this is the only monitored email inbox; please do not use ANY other email address), or write to us at the address below: -

Customer Complaints
MediaBlanket Ltd t/a
The Old Bank
247 Chapel Street
M3 5EP

Alternatively, You can call us on 0161 711 0420 (Call charges may apply - 8-10p per minute from BT landlines; mobiles and other providers may vary) 


Upon receipt of your complaint, we will do our utmost to resolve it by the end of the next working day, by dealing with it effectively and in a helpful manner

If We cannot do this, our expectation is that We will send You a prompt written acknowledgement of Your complaint within five (5) working days where possible and tell you who is dealing with it. In addition, We will provide You with a copy of Our complaints handling procedure. If we need to investigate Your complaint further to respond fully, We will tell You and keep You regularly updated.

We will send You our final response as soon as possible but within eight weeks of receiving your complaint, as stipulated under regulatory guidelines.

Our letter will explain that You will have ultimate recourse to the Financial Ombudsman Service if you remain dissatisfied after the eight weeks or the final response letter.


The Financial Ombudsman Service is an independent organisation. They look to achieve a solution to complaints that consumers and financial businesses have not been able to resolve between themselves. 

To find out more about the service, please visit 

The contact details to use are: -

Financial Ombudsman Service
Exchange Tower
E14 9SR

Telephone: 0800 023 4567

Calls to this number are normally free for people ringing from a "fixed line" phone but charges may apply if you call from a mobile telephone 

Telephone: 0300 123 9123

Calls to this number are charged at the same rate as 01 or 02 numbers on mobile phone tariffs 



European Online Dispute Resolution Platform

Customers may also wish to review their options via the European Online Resolution Platform

Website: European Online Dispute Resolution

*Offer Details: After your 14 Day Trial period ceases, the membership charge is £29.99 per month. You can cancel your subscription without any charge by following any of our cancellation methods before the end of your 14 Day Trial period. Once the trial period ends you will be charged the membership fee of £29.99 on a monthly basis. This fee will be charged to the same card you use to sign up to view your credit report. is a trading style of MediaBlanket Ltd. MediaBlanket Ltd is registered in the UK under Registration No. 07949139. Registered Postal address: The Old Bank, 247 Chapel Street, Salford, M3 5EP. MediaBlanket Ltd is authorised and regulated by the Financial Conduct Authority under Firm Ref 723605 and Registered with the Information Commissioner's Office under Licence No. Z3334636.

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